Refund policy

Last updated: October 17, 2026

30-day money-back guarantee

We want you to love your WINGBABE order. If you’re not happy for any reason, contact us within 30 days of delivery and we’ll refund you.

How to request a refund

  1. Email info@heywingbabe.com with your order number and the email address you ordered with.
  2. Tell us briefly what went wrong. It helps us improve.
  3. We’ll reply within 2 business days with next steps.

Returns

  • Test stickers and test cards: because they are single-use hygiene products, opened packs cannot be resold. We may ask you to return unopened packs; for opened packs, you do not need to send anything back.
  • Alarms and other accessories: we may ask you to return the item in its original condition. We’ll send you the return address and instructions.
  • Please don’t send anything back without contacting us first, as returns sent without a return authorisation can’t be processed.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or refund you, free of charge.

Refund timing

Approved refunds go back to your original payment method. Your bank or card provider may take 5–10 business days to show it. Original shipping costs are refunded if the refund is due to our error.

Lost, refused or seized orders

If tracking shows no movement for 10 business days (domestic) or 20 business days (international), contact us and we’ll help. Orders refused by the recipient, returned for unpaid duties, or held, seized or destroyed by customs because of the destination country’s import rules are not covered by the money-back guarantee, although we will always try to help.

Our guarantee is about satisfaction, not results

Our refund covers the price of the product. It is not compensation for any outcome, and does not change the limits described in our Terms of Service.

EU and UK customers

In addition to our guarantee, you have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason, except for sealed hygiene products that have been unsealed after delivery. To withdraw, email us a clear statement of your decision. This does not affect your statutory rights.

Contact

info@heywingbabe.com · Venture Accelerator LLC, 6407 Magnolia St, Milton, FL 32570, United States.